Support
Help & contact
Quick answers first. If you’re still stuck, we’re here.
Checkin isn’t in my Share sheet
In TikTok, Instagram or YouTube, tap Share and open the iPhone share options (“More”, “Share to…” or “…”). Scroll the row of apps to the end, tap More, turn on Checkin and drag it to the top.
It didn’t find the place
Private, deleted or age-restricted posts can’t be read, and some videos never name the place. Open the import from To review and search for it by name. Nothing you share is lost.
Moving to a new iPhone
Checkin doesn’t have accounts yet, so your places live on your iPhone. They move to the new one with an iCloud or computer backup of your iPhone, or with Quick Start. You can also export them anytime in Settings › Data export (CSV and GPX). Premium comes back with Restore purchases.
Premium & billing
Subscriptions are managed by Apple in Settings › your name › Subscriptions. New phone? Tap Restore purchases in Checkin’s Settings › Premium. Refunds go through reportaproblem.apple.com.
Privacy & your data
Export your places anytime in Settings › Data export, choose whether AI reads your links in Settings › Data & privacy, or erase everything with Settings › Delete my data.
Contact us
Write to us at itscheckinapp@gmail.com. Tell us your iPhone model, iOS version, Checkin version (it’s at the bottom of Settings, like “Checkin 1.0 (2)”) and, if it’s about an import, the link you shared. We reply within 2 business days.